Shipping policy

1. Shipping Areas

• UK Mainland Only: We currently ship only to addresses on the UK Mainland.
• Exclusions: We do not ship to the Highlands & Islands, Northern Ireland, or the Channel Islands at this time.

2. Delivery Services & Methods

• Courier: All orders are shipped via Amazon Shipping with Next Day Delivery (subject to cut-off times and exclusions below).
• Tracking: You will receive shipping and tracking information via email once your order has been dispatched.

3. Shipping Costs

• Standard Rate: £3.49 for orders under £30.
• Free Shipping: Orders of £30 or more receive free next-day delivery.
• No Extra Fees: There are currently no additional packaging or handling fees.

4. Processing & Dispatch Times

• Same-Day Dispatch: Orders placed between Sunday and Friday are dispatched the same day.
• Exclusions: We do not process or dispatch orders on bank holidays. Orders placed on a bank holiday will be shipped the next available working day.

5. Estimated Delivery Times

• Next Day Delivery: Most orders arrive the day after dispatch.
• Peak Periods & Delays: During busy seasons (e.g., holidays) or unforeseen events (weather disruptions, courier strikes, etc.), delivery may be delayed. We appreciate your patience in such instances.

6. Failed or Missed Deliveries

• Delivery Attempts: Our courier will attempt to deliver your package up to two (2) times.
• No Collection Option: At this time, there is no option to collect your parcel from a local depot or post office if a delivery attempt fails.
• Return to Sender: If the package is returned to us (e.g., incorrect address, failure to accept delivery), a refund will be processed once we receive the returned parcel.

7. Damaged or Lost Parcels

• Damaged Items: If your order arrives damaged, please send photos of both the item and its packaging to hello@121pharmacy.co.uk. We will work with you to resolve the issue promptly.
• Lost Parcels: A parcel is considered “lost” if it has not been delivered within 2 weeks and cannot be located by the courier. In this case, we will discuss with you to find the best solution—whether a replacement (if possible) or a full refund.

8. Special Handling & Restrictions

• ID Checks: Some items (e.g., certain medications or age-restricted products) may require ID verification. If this applies to your order, we will inform you of the requirements.
• Fragile/Perishable Items: We do not currently sell items requiring special packaging or expedited delivery due to fragility or perishability.

9. Returns & Exchanges Integration

• Return Shipping Costs:
• Timeframe: You must contact us within 28 days of receiving your order. After getting in touch, you have an additional 14 days to return the item(s).
• Faulty/Incorrect Items: We offer refunds or replacements at your preference, subject to stock availability.

10. Holidays & Unexpected Delays

• Bank Holidays: We do not dispatch or deliver orders on bank holidays; orders will be processed on the next working day.
• Force Majeure: Severe weather, courier strikes, or other events outside our control may delay shipping. We will keep you informed of any significant disruptions.

11. Contact Information

• Questions/Concerns: If you have any questions about shipping, you can reach us at hello@121pharmacy.co.uk.
• Customer Service Hours: Please include your typical support availability if you have set hours (e.g., Monday–Friday, 9 am–5 pm).

12. Policy Updates

• Changes to This Policy: We may update this Shipping Policy occasionally to reflect changes in our services or relevant regulations.
• Most Up-to-Date Version: The latest version of our Shipping Policy is always available on our website under “Shipping Policy” or a similar section. By placing an order, you agree to the terms stated herein.