Our Commitment to Openness

121 Pharmacy is an independent community pharmacy providing NHS pharmaceutical services under contract with NHS England as a Distance Selling Pharmacy.

Under the Freedom of Information Act 2000, we are regarded as a public authority only in relation to information held in connection with the NHS pharmaceutical services we provide. The Act does not apply to information held solely for our private commercial activities.

We are committed to being open and transparent about our NHS services and aim to make key information readily available through this publication scheme.

Publication Scheme

The following information is routinely available.

About Us

• Pharmacy name: 121 Pharmacy
• GPhC Registration Number: 9011211
• Pharmacy address:
  Unit 1, Caxton Park
  Bedford
  MK41 0TY
• Superintendent Pharmacist: Yawar Nadeem
• Contact details:
  Email: info@121pharmacy.co.uk
  Telephone: 01234 271717

NHS Services

Information about our NHS pharmaceutical services, including:

• NHS dispensing services
• Electronic Prescription Service (EPS)
• NHS Pharmacy First (where available)
• NHS commissioned services
• Repeat dispensing
• Home delivery arrangements (where applicable)

This information is available on our website or upon request.

Policies and Procedures

Copies of policies relating to our NHS pharmaceutical services may be available upon request, including where appropriate:

• Complaints procedure
• Privacy Notice
• Safeguarding arrangements
• Equality and accessibility information
• Information Governance policies

Some documents may have personal or commercially sensitive information removed before disclosure where permitted by law.

Governance Information

Information available includes:

• Pharmacy opening hours
• GPhC registration details
• Superintendent Pharmacist details
• NHS contractual information where appropriate

Making a Freedom of Information Request

Requests should be made in writing and include sufficient detail to identify the information requested.

Requests may be sent to:

Freedom of Information Lead
121 Pharmacy
Unit 1, Caxton Park
Bedford
MK41 0TY

Email: info@121pharmacy.co.uk

Applicants are not required to explain why they are requesting the information.

How We Handle Requests

We will:

• acknowledge requests where appropriate;
• determine whether the requested information is held within the scope of the Freedom of Information Act 2000;
• respond within 20 working days where required by law;
• provide the information where it is held and no exemption applies; or
• explain why information cannot be disclosed if an exemption applies.

Where the requested information is already publicly available, we will direct you to where it can be accessed.

Information Outside the Scope of FOIA

The Freedom of Information Act applies only to information relating to our NHS pharmaceutical services.

It does not generally apply to information held solely in connection with our private commercial activities, including but not limited to:

• Amazon Marketplace operations
• Website retail sales
• Private healthcare services
• Commercial contracts
• Supplier pricing
• Financial performance
• Business strategy
• Marketing information

Requests for personal information are dealt with under the UK GDPR and the Data Protection Act 2018, not the Freedom of Information Act.

Charges

Most requests will be provided free of charge.

Where permitted by law, a reasonable fee may be charged for particularly large or complex requests. Any applicable charges will be explained before work is undertaken.

Complaints

If you are dissatisfied with the way your request has been handled, please contact us in the first instance using the details above.

If you remain dissatisfied, you may complain to the Information Commissioner's Office (ICO).

Information about the ICO can be found at https://ico.org.uk.